It's not uncommon to hear that Ignition comes with the best tech support in the industry: fast response time, knowledgeable people, and personal involvement with our software developers - yes, the guys who actually build Ignition.
Total CareTM Contracts
Support & Upgrade Protection • 24% annualIncludes unlimited phone technical support, discounts on training and design consultation, and free upgrades to any modules purchased. Contract price is based off current retail price of purchased software.
Support Only Contract • 15% annualIncludes unlimited phone technical support and discounts on training and design consultation. Contract price is based off current retail price of purchased software.
Upgrade Protection Only Contract • 15% annualIncludes free upgrades to any modules purchased. Contract price is based off current retail price of purchased software.
Online Via Forum & Email • Free
Phone, After Business Hours 24/7 • $350/hr (1 hr min)Any support calls after hours or on holidays will be billed at the after-hours rate. There is a 1-hour minimum charge.
Without Total CareTM Support • $230/hr
With Total CareTM Support • $200/hrCustomers who have purchased the Total CareTM Support Only Contract or the Support & Upgrade Protection Contract will receive a discount on design consultation services.
On-site Consultation • $200/hr + travel & expensesOn-site consultation is only available to customers who have purchased the Totcal CareTM Support Only or Support & Upgrade Protection Contract. There is a 40-hour minumum charge, plus travel and expenses.
"When software is created based on working directly with the database, which is what Inductive Automation has ..."
Information and Process Control Systems Supervisor
Southern California Water District
Live Product Demonstration
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