Inductive Automation Careers

Administrative Assistant / Support Services

Job Description

The Administrative Assistant for Support Services must be able to work calmly in a fast paced environment, thinking quickly and often multi-tasking. This individual is responsible for ensuring customer satisfaction throughout the support process. Must be highly organized and able to communicate well.

This position also plays a strong role in supporting many departments and key personnel and additionally requires frequent customer interaction. For these reasons, professionalism and good manners are critical. This position requires a good ability to prioritize tasks, receive direction and follow instructions as well as the ability to work with little supervision. Must be computer literate and detail oriented.

Responsibilities

  • Receives, directs, and follows up on support tickets
  • Schedules the department and Director for special projects
  • Provides outstanding customer service by being first contact on calls, efficiently directs customer to the correct department and makes sure customer are attended to in a timely manner
  • Enters detailed descriptions of problems to facilitate the troubleshooting process for support engineers
  • Accommodates client questions by explaining techniques and pointing out relevant documentation
  • Answers some Tier 1 support questions by identifying problems, researching answers and guiding clients through steps
  • Participates in development of internal training programs under the direction of the Director of Support Services
  • Assists in the interviewing process for the department
  • Updates job knowledge by participating in educational opportunities within the company

Requirements

  • 2+ years Receptionist experience answering multi-line phones
  • Excellent communication skills, both verbal and written
  • Excellent phone etiquette
  • Excellent event planning and organization skills
  • Strong typing, spelling and grammar skills as well as ability to quickly and accurately take notes
  • Ability to stay on task to full completion
  • Able to multi-task on projects while simultaneously handling incoming calls
  • Able to adjust in a fast-paced environment with little supervision
  • Motivated and self-driven
  • Ability to receive direction and follow instructions
  • Efficient and able to speed procedures
  • Positive outlook with a professional manner

Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability.
Verification of US employment eligibility required