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Software Support Engineer

Updated on 04/12/2021

  |   Multiple Positions Available

Job Description

Inductive Automation, the leader in cutting-edge software for the industrial sector and beyond, is looking to add talented people to our rapidly growing team!

We are a unique, innovative, and fun company with a strong mission: to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles. We have a huge passion for our product and our customers; no matter what role you might play in the company, you can sense that there is something special about what we do and who we are.

When you join the Support team at Inductive Automation, you immediately walk into an environment of collaborative and active problem-solving. Our team members not only get to learn how to work with one of the most innovative SCADA products available, but they get to help talented, technical customers from around the globe keep their systems running smoothly and efficiently.

On our Support team you work in tandem with our other divisions, including our development team, gaining valuable skills and learning about the opportunities available in the world of industrial automation.

The ideal candidate is someone energized by the possibilities offered through programming and also appreciates customer interaction. This is a strategic, challenging and fulfilling position that doesn’t require you to stare at code for hours on end.

Responsibilities

  • Assist customers with technical questions relating to Inductive Automation’s Ignition and peripheral software
  • Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for customer reported issues
  • Manage and maintain incoming support tickets and phone calls from customers from receipt through resolution
  • Understand Inductive Automation software and their applications & features

Requirements

  • Bachelor’s Degree in Computer Science, Computer Engineering, or similar experience
  • Familiar with Windows, Linux (Ubuntu) and OSX Platforms
  • Familiar with programming languages (Java, Python, .NET, similar)
  • Familiar with SQL databases (MS SQL Server, MySQL, Oracle, similar)
  • Experience with SQL languages
  • General networking experience (routers, switches, subnets, vlan, etc…)
  • A broad technical curiosity and proven technical understanding
  • Excellent communication and interpersonal skills

Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.


Discover the Perks

Be Healthy

Be Healthy

It’s simple: We pay 100% of your employee health plan—medical, dental and vision.

Find Your Balance

Find Your Balance

We want everyone to have a healthy work/life balance – that's why you get paid holidays, vacation, and sick time.

Stay Hydrated

Stay Hydrated

Our kitchen is always fully stocked with water, coffee, tea, soda, and every flavor of La Croix you can imagine.

Try Food Trucks

Try Food Trucks

Mix up your lunchtime routine when new food trucks stop by every week.

Start with Fresh Fruit Monday

Start with Fresh Fruit Monday

Get a healthy start to your week by grabbing a piece of fruit in the cafe.

End with Snack Friday

End with Snack Friday

We won’t send you into the weekend hungry, grab a snack in the cafe every Friday afternoon.

Get Comfy

Get Comfy

From standing desks to collaborative alcoves, find your ideal workspace.

Escape Your Workspace

Escape Your Workspace

Challenge a friend to a game of pool, table tennis, shuffleboard or foosball.

Explore California

Explore California

Every Spring you'll get a Golden Poppy Pass to explore the outdoors and discover 100+ destination parks.

Take in the View

Take in the View

Our new building is located on Lake Natoma in Folsom.

Go for a Ride

Go for a Ride

Grab an IA bike and hit the American River Parkway—it’s just a few feet from our backdoor.

Hit the Gym

Hit the Gym

Staying healthy is priority—that’s why we cover a portion of your membership to Life Time Fitness.