Inductive Automation Cookie Policy

Effective Date: May 17, 2018

At Inductive Automation (IA), we understand the importance of privacy and data protection. To that end, this cookie policy provides information in regards to how and when we use cookies to collect and process your data. Further information on the type of data we collect and how we process that information can be found in our Privacy Policy.

What are Cookies?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website or an application. These cookies are unique to your account or your browser. Each time you visit a website or application, your cookies will be retrieved from your web browser to remember your preferences and provide you with a more secure online experience.

How Long Will Cookies Remain on My Device?

Cookies are classified as being "session" or "persistent." Cookie duration is based on whether it is a session cookie or a persistent cookie:

  • Session cookies only last for the browser session and will be deleted from your device once your browser is closed.
  • Persistent cookies stay on your device even after the browser is closed and will expire after a specified time. Persistent cookies may be checked each time you visit the site where the cookie was generated, whether it is from our Sites or a third-party vendor. Additionally, duration of a cookie may be extended depending on how it is used.

How Does Inductive Automation Use Cookies?

Inductive Automation uses both persistent and session cookies. Cookies set by domains or “Sites” operated by Inductive Automation are considered first-party cookies. First and foremost, first-party cookies are essential to provide you with best experience with your IA Global Login account. Personal information that you provide enable us to offer you with customized products and services from Inductive Automation. Other first-party cookies that we set allow us to gather information to improve site performance and improve the user experience.

Some cookies may be placed on your devices by a party other than Inductive Automation. These are referred to as third-party cookies and are created and set by partners such as Marketo and Google Analytics. These cookies are not tied to your account, but are important for analytics and website optimization efforts which enable us to improve the user experience for our users.

Cookies are used for the following purposes:

  • To enable certain functions of the Sites and Services
  • To store your account preferences
  • To improve the user experience and ensure security
  • For pricing-quote requests and software downloads
  • To gather analytics and marketing data

To help you better understand how we use cookies, we have broken down our cookies into categories (see below).

Security

We use cookies to support security features on the site. We want to make sure your data is safe and we use these cookies to detect malicious activity. These cookies are essential.

Authentication

If you use services such as the IA Account, cookies allow us to display your information to you and help us customize your personal experience. These cookies are essential.

Preferences, features, and services

To improve the user experience, we use cookies to help set user and communication preferences. Users are able to fill out forms on our Sites more easily as well as set preferences within their IA Account and/or their Integrator Portal.

Performance and Analytics

We use cookies and similar technologies to help us learn how well our Sites and Services are performing. Cookies allow us to understand users’ interaction with our Sites. This information will help us improve how our Sites operate. Cookies also allow us to collect information such as browser types, devices, and connection speeds so that we can optimize our Sites for the best experience possible.

Marketing

We use cookies or similar technologies to help us deliver and track the performance of our marketing campaigns. We collect insights such as when a user visits a solutions page and then submits a pricing-quote request.

We also have third-party vendors and partners that provide us with information about user interactions with their services. However, the use of those third-party cookies is subject to the service provider’s policies.

Social Media

These cookies are used when you:

  • Share information using social media
  • Use the “like” button on our Sites
  • Engage with our content on or through a social media site

The social network will record your activity, which may be linked to targeting/advertising activities.

Similar Technologies That We Use

In addition to cookies, Inductive Automation also uses single-pixel gifs and web beacons. Single-pixel gifs and web beacons also known as “tags” are similar technologies to cookies, and like cookies, they help to provide an improved online experience.

Single-pixel gifs and web beacons are clear picture files that are used to keep track of a user’s navigation through a website or series of websites. They use third-party traffic monitoring and tracking services, such as analytics. Single-pixel gifs and web beacons can be used in combination with cookies to gain a better understanding of how users navigate a website.

More About Third-Party Cookies

We use trusted partners to assist us in providing certain services and to provide us with a greater understanding of how our Sites and Services are used. To that effect, third-party partners may use cookies through our Sites and Services to collect this information. We want to be clear: we do not share any personal information with these partners through third-party cookies. Please note that we have little control over these third-party cookies. We suggest that you check the respective privacy policies for these external services to better understand what data these organizations hold about users and what they do with it.

Marketo:
https://documents.marketo.com/legal/privacy/
Google Analytics:
https://support.google.com/analytics/answer/6004245
Google Adwords:
https://support.google.com/adwords/answer/2549116
Google Tag Manager:
https://www.google.com/analytics/tag-manager/use-policy/
Linkedin:
https://www.linkedin.com/legal/privacy-policy
Twitter:
https://twitter.com/privacy
Facebook:
https://www.facebook.com/policy.php
Youtube:
https://www.youtube.com/static?template=privacy_guidelines
Vimeo:
https://vimeo.com/privacy
Wistia:
https://wistia.com/privacy

Cookies and Privacy

We believe your privacy is important and we take it seriously. We invite you to visit our Privacy Policy to learn more about how we protect your personal data.

More Ways to Manage Your Cookies

Your web browser has settings that allow you to manage the use of cookies. You can decide to accept or block all cookies, define which sites you wish to accept or block cookies from, or to delete cookies. These settings will be dependent on the browser you are using.

To manage your cookie settings, please visit your web browser’s help page:

Apple Safari (Desktop)
Apple Safari (Mobile)
Android Browser
Google Chrome
Mozilla FireFox
Microsoft Internet Explorer
Microsoft Edge
Opera
Opera (Mobile)

Please note that if you delete cookies or refuse to accept them, you might not be able to use all of the features or services we offer, you may not be able to store your preferences or download software, and some of our pages might not display properly.

Where to Find More Information About Cookies

You can learn more about cookies at the following third-party websites:

How to Contact Us

If you have any questions or concerns about our cookie use or policy, you can contact Inductive Automation by using the Contact Us form or sending a letter to the mailing address listed below:

Attn: Cyber Security Risk Officer
Inductive Automation
90 Blue Ravine Road
Folsom, CA 95630

You may also contact us by calling toll-free within the US at 1-800-266-7798 , or outside the US at 1-916-456-1045 , or via email at data@inductiveautomation.com.

Updates to this Notice

This Cookies & Tracking policy may be updated from time to time. If we make any modifications or updates, we will notify you by revising the "effective starting" date at the top of this notice.