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Frequently Asked Questions

Can't sign in

  1. Verify that you are attempting to sign in with the email address associated with your IA Account, not your forum username. If you haven’t created one yet, you can create your IA account now. You can link your existing forum username during the account creation process.
  2. Make sure that you don’t have caps lock on and that your keyboard is set to the correct language.
  3. If the problem persists, use the password reset tool to change your password.

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