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Frequently Asked Questions

Problem creating account

“Address already registered” error

This error is shown when a user attempts create an account using an email address already registered in the system.

  1. Click on “sign in” and attempt to sign in.
  2. If you cannot remember your password or your password does not work, use the password reset tool to change your password.
  3. Attempt to create an account using a different email address.
“Enter a valid email address” error

Make sure that you are entering a valid email address and not your forum username.

Didn’t get verification email
  1. Check your spam / junk mail folder. Add noreply@inductiveautomation.com to your whitelist of “safe” senders.
  2. Use the password reset tool to resend your verification.

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