How can we help?

Browse Topics:
Ignition, Website or View your Support Requests

Need to speak to us?

Inductive Automation is dedicated to providing our customers with high quality product support.
Read our Support Policy for more information.

Web

Monday to Friday

6 a.m. - 5 p.m. PST

Submit and track your support ticket through our web portal.

Phone

Monday to Friday

6 a.m. - 5 p.m. PST

Software purchases come with 90 days of free telephone technical support.

Community

24 / 7 / 365

Get answers and engage with our passionate Ignition Community.

Want More Support Options?

Our telephone support is often enhanced by the use of GoToAssist, which lets our representatives see your issue live, reducing incident resolution times to a minimum. We also offer additional technical support options to our BasicCare, TotalCare and PriorityCare customers including expedited phone support. For more information, ask your organization or contact a sales representative at 1-800-266-7798.

Ignition User Manual

Robust documentation for current and previous versions of Ignition
available online.

View Ignition User Manual

Other documentation: Cirrus Link, Sepasoft, Legacy Product

Ignition Activation

Activate your Ignition system, or unactivate a license and move it
to a new server.

Activate / Unactivate

Other Ways to Get Help

Explore Inductive Automation’s expansive resource library. Read, watch, and listen to online training, product videos, articles, podcasts and more.

Inductive University

Explore hundreds of free online training videos

Ignition Training

Sign-up for in-person, on-site, or virtual instruction

Ignition Conference

Attend the annual Ignition Community Conference

Case Studies

See how Ignition is used around the world

Customer Projects

Explore award-winning Ignition projects

Podcasts

Listen to industry experts share their experiences

Videos

Watch and learn about Ignition and the industry

Webinars

Explore hundreds of free online training videos

Blog

Ideas, tips, updates and thought-leadership

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