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Account Services Representative

Updated on 11/04/2020

  |   Multiple Positions Available

Job Description

Inductive Automation, the leader in cutting-edge software for the industrial sector and beyond, is looking to add talented people to our rapidly growing team!

We are a unique, innovative, and fun company with a strong mission: to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles. We have a huge passion for our product and our customers; no matter what role you might play in the company, you can sense that there is something special about what we do and who we are.

We are looking for a passionate and motivated Account Services Representative to support our Sales Team in reaching their monthly and annual goals. The ASR team works hand in hand with our Sales Team to support them in any administrative way that creates a positive experience for our customers. Our diligent and talented ASR Team plays a huge part in quickly getting our customers more information via the phone or email, helping them connect with the right IA resources, and facilitating the sales process by creating quotes and invoices.

The perfect candidate will be passionate about supporting our Sales Team in facilitating the sale and use of our software and meeting and beating their monthly and annual goals.

Responsibilities

  • Follows up on quotes, helps keep pipelines up to date
  • Verifies contracts, creates spreadsheets, documents notes and/or discrepancies
  • Gathers information for customers regarding licensing and use of Ignition
  • Keeps accounts up to date
  • Supports customer service inquiries
  • Constructs quotes and generates invoices
  • Schedules demos for potential customers, updates current customers on available demos
  • Tracks customer interactions in proprietary software
  • Promptly responds to customer contacts and inquiries

Requirements

  • Experience in a sales/customer service role
  • Exposure to a CRM software is strongly preferred
  • Excellent communication skills via the phone, email and face to face
  • Demonstrated proficiency in Word/Excel and email platforms i.e. Gmail /Outlook
  • Self-starter and able to maintain strong self-motivation
  • Highly organized and strong attention to detail
  • Able to multi-task and juggle priorities and projects for multiple people, while staying focused and completing goals by their deadlines
  • Positive outlook with strong professional etiquette
  • Bachelor’s degree in Business Admin., Communications or Marketing is a plus

Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.


Discover the Perks

Be Healthy

Be Healthy

It’s simple: We pay 100% of your employee health plan—medical, dental and vision.

Find Your Balance

Find Your Balance

We want everyone to have a healthy work/life balance – that's why you get paid holidays, vacation, and sick time.

Stay Hydrated

Stay Hydrated

Our kitchen is always fully stocked with water, coffee, tea, soda, and every flavor of La Croix you can imagine.

Try Food Trucks

Try Food Trucks

Mix up your lunchtime routine when new food trucks stop by every week.

Start with Fresh Fruit Monday

Start with Fresh Fruit Monday

Get a healthy start to your week by grabbing a piece of fruit in the cafe.

End with Snack Friday

End with Snack Friday

We won’t send you into the weekend hungry, grab a snack in the cafe every Friday afternoon.

Get Comfy

Get Comfy

From standing desks to collaborative alcoves, find your ideal workspace.

Escape Your Workspace

Escape Your Workspace

Challenge a friend to a game of pool, table tennis, shuffleboard or foosball.

Explore California

Explore California

Every Spring you'll get a Golden Poppy Pass to explore the outdoors and discover 100+ destination parks.

Take in the View

Take in the View

Our new building is located on Lake Natoma in Folsom.

Go for a Ride

Go for a Ride

Grab an IA bike and hit the American River Parkway—it’s just a few feet from our backdoor.

Hit the Gym

Hit the Gym

Staying healthy is priority—that’s why we cover a portion of your membership to Life Time Fitness.