Account Services Representative
Updated on 12/02/2024
Multiple Positions Available
Job Description
The Account Services Representative (ASR) supports the Sales Team in reaching their monthly and annual goals. The ASR works hand in hand with the Sales Team to support them in any administrative way that creates a positive experience for our customers. The primary responsibilities of the ASR include quickly getting customers information via the phone and email, helping them connect with the right IA resources, and facilitating the sales process by creating quotes and invoices. This is a full-time position with hybrid and on-site opportunities available.
About the Role
The Account Services Representative's skills, qualifications, and responsibilities, include but are not limited to:
Responsibilities
- Providing excellent customer service in a fast paced, high volume setting
- Promptly responding to customer requests and inquiries, ensuring a high level of customer satisfaction
- Daily outreach to customers via phone calls and emails
- Gathering information for customers regarding licensing and use of Ignition
- Scheduling meetings and demos for customers, and occasionally attend meetings and making follow up calls as needed
- Documenting all interactions between themselves and customers in CRM
- Constructing and editing quotes
- Quoting pipeline maintenance, ensuring expired quotes are followed up on
- Creating spreadsheets and documenting notes and licenses and location
- Maintaining data integrity in CRM, keeping account and contact information up to date and accurate
Requirements
- Bachelor’s degree in a relevant field such as Business Administration or Communications is a plus
- 1-2 years experience in a sales or customer service role
- Experience with a sales CRM software i.e. Salesforce, Hubspot, Freshsales, etc.
- Strong Excel skills are preferred
- Excellent communication skills via the phone, email and face to face
- Demonstrated proficiency in MS Word/Excel and email platforms i.e. Gmail
- Self-starter and able to maintain strong self-motivation
- Highly organized and strong attention to detail
- Able to multi-task and juggle projects for multiple team members, while staying focused and completing goals by their deadlines
- Positive outlook with strong professional etiquette
Pay
Based on the Sacramento region, the new hires target salary for this role is $55k. This role will be paid hourly and is eligible for a bonus.
Inductive Automation’s ranges are market-driven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position, compensation decisions are dependent on: the facts and circumstances of each case, work location, job-related skills, experience, relevant education or training; and other business and organizational needs.
About Us
Who are we?Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
Why Choose Inductive Automation?Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.
We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.
The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.
Benefits and Perks
- 100% Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
- Work/Life Balance: Create a work schedule that fits your needs
- Paid Time Off: Receive paid holidays, vacation, and sick time
- 401k with Match: Save for the future with our company-matching 401k program
- World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
- Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire
At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.
Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.
Discover the Perks
Be Healthy
It’s simple: We pay 100% of your employee health plan—medical, dental and vision.
Find Your Balance
We want everyone to have a healthy work/life balance – that's why you get paid holidays, vacation, and sick time.
Stay Hydrated
Our kitchen is always fully stocked with water, coffee, tea, soda, and every flavor of La Croix you can imagine.
Flex Your Time
Use flextime to make a schedule that fits your needs.
Start with Fresh Fruit Monday
Get a healthy start to your week by grabbing a piece of fruit in the cafe.
End with Snack Friday
We won’t send you into the weekend hungry, grab a snack in the cafe every Friday afternoon.
Get Comfy
From standing desks to collaborative alcoves, find your ideal workspace.
Escape Your Workspace
Challenge a friend to a game of pool, table tennis, shuffleboard or foosball.
Explore California
Every Spring you'll get a Golden Poppy Pass to explore the outdoors and discover 100+ destination parks.
Go for a Ride
Grab an IA bike and hit the American River Parkway—it’s just a few feet from our backdoor.