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Redundancy

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    Add Redundant Licensing to all Modules

    Add a redundant backup gateway to protect your system from downtime caused by system failure. The backup gateway takes over within seconds so you don’t miss any critical data. Vision clients seamlessly failover to the backup gateway and data collection continues. The backup gateway needs the same modules as a primary gateway, but each is sold at 50% off.

    +50%

Support Options

  • Buy Priority Care Now and Get
    Free Total Care until Dec. 31, 2020!
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    PriorityCare

    PriorityCare is our new premium support offering, providing unlimited expedited phone support during business hours, email, and web support at our highest priority level. Support tickets from PriorityCare customers go to the front of the line for rapid resolution. In addition to priority treatment, you also get Upgrade Protection, which includes unlimited free upgrades to purchased Ignition modules throughout the life of your contract.

    Presale Details: PriorityCare contracts do not start until January 1, 2021. If you buy PriorityCare before then, you will receive TotalCare totally free of charge from the date of your purchase until the start of your PriorityCare contract on January 1, 2021, at which point your full-year PriorityCare contract starts and runs through the end of the year.

    + 24% Annually
  • Buy Priority Care Now and Get
    Free Total Care until Dec. 31, 2020!
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    TotalCare

    TotalCare is our flagship support product, offering unlimited phone support during business hours, email, and web support throughout the year. All of this is built on top of Upgrade Protection, which includes unlimited free upgrades to purchased Ignition modules while your contract is active.

    + 20% Annually
  • Buy Priority Care Now and Get
    Free Total Care until Dec. 31, 2020!
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    BasicCare

    BasicCare is the starting point for protecting your software investment. BasicCare comes with Upgrade Protection which includes unlimited free upgrades to purchased Ignition modules throughout the duration of the contract. The Upgrade Protection component alone provides significant ROI; however, you also receive unlimited email and web support throughout the year.

    + 16% Annually
  • Buy Priority Care Now and Get
    Free Total Care until Dec. 31, 2020!
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    Decline Support

    Your purchase of Ignition comes with 90 days of complimentary email and phone technical support. After 90 days, free support is limited to email only. You can add paid support to your install at any time.

    $0