Select Your Support Option

Get the best support in the industry

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Select a support option

It's not uncommon to hear that Ignition comes with the best tech support in the industry: fast response time, knowledgeable people, and personal involvement with our software developers - yes, the guys who actually build Ignition.

Support Options


  • Total Care

    Get peace of mind for the entire year with free software upgrades, unlimited phone access to our technical support reps, and Total Care member discounts. Includes unlimited phone support and discounts on training and design consultation.
    + 24% Annually | Support contract price is based on the retail price of software at time of purchase. Discounts are available for multi-year contracts. Call for details.

  • Basic Care

    Best for customers who want access to technical support reps via email, but don’t require issues expedited via phone support. Includes email support and free upgrades to any modules purchased.
    + 16% Annually | Support contract price is based on the retail price of software at time of purchase. Discounts are available for multi-year contracts. Call for details.

  • Decline Support

    You can add support to your install at any time. Support contracts are based off of the current software price. Discounts are available for multi-year contracts. Call for details.